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Customer Help

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Common purchase queries answered

Orders and Shipping

We try our best to get things packed and shipped to you quickly. Our typical turn around time is no more than 2 business days. and sometimes within 24 hours. During peak times (ie Holidays/Events) this timeframe may be extended.

All of our products are shipped via the United States Postal Service and typically arrive within 4-5 business days. You will receive tracking information via email, once your goodies are ready to go. Shipments that go out Priority come with standard insurance. If you’d like to purchase more insurance, please contact us prior to placing your order.

Please reach out to us if you are needing an item expedited.

To make changes to your account, please login to your account page, here: 

My Account Login

Once your order has been processed, you will receive an email with tracking info. You may also check your Account page for info. 

If you need to swap an item

Returns and Exchanges

Due to the nature of our business and products we sell, items are not eligible for a refund at this time.

If our products arrived damaged, please contact us right away and we will be happy to take care of you.

If you have any questions about our Shipping and Returns Policy, please contact our support team:

support@fragrantmoon.net

Please email me within 24 hours of delivery, so that I may correct the order. 

support@fragrantmoon.net

You must include pictures of all items in your package, along with the packing slip and/or order number. 

Please email me within 24 hours of delivery.

support@fragrantmoon.net

You must include pictures of the packaging and damaged items, along with a description of such. 

Unfortunately, I am unable to make changes to orders once they have been processed. 

Common queries answered

Frequently asked Questions

Support@fragrantmoon.net
479-755-3447

Or fill out the form on this page. 

Please email or call us immediately! 

Support@fragrantmoon.net
479-755-3447

Please note: I am unable to make changes to orders that have already been processed.

To make changes to your account, please login to your account page, here: 

My Account Login

Accounts are created upon checkout.

Please add items to your cart and checkout. You will be prompted to create an account at that time. 

Please email me at Support@fragrantmoon.net and I will try to accommodate your request. 

Still need help?

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